How Does Our Data Recovery Process Work?
You must have previously submitted a case to start. To ship your device follow the instructions you receive in the email after creating your case. Once we have received your device, you will receive an email to the one provided when you submitted a case.
When dropping off in person there are two requirements:
The evaluation will begin when we have received your device. Any updates will be presented via email immediately through our case management system with a follow up phone call.
Once you approve the quoted price, our engineers begin the recovery process. We will perform the required modifications to effectively stabilize your device, allowing us to create an image and safely extract your critical data.
In rare instances data can be deemed unrecoverable and you will not be charged the quoted price. The pricing is dependent on the success in restoring your critical files of interest.
Unrecoverable cases are usually caused by extensive platter damage or severe corruption and occur rarely.