How to Package and Ship a Hard Drive for Data Recovery

Prior to sending out your data, make sure to eSign the Terms of Service (emailed to you) and place a note with your case ID in the box. We also advise putting a fragile label on the box if available.

If you are not comfortable removing a hard drive, we recommend consulting with a certified local computer repair company that can assist you with the process.

Ensure the hard drive is protected by electrostatic shock by placing it into an anti-static bag. These can be purchased at your local Staples, Walmart, or office supply store.

This is the most important step. The hard drive should be properly packed with no space between the device and the box. You can use bubble wrap, or anything that will act as a cushion to pack the hard drive securely. There should be no movement at all in the box before sealing it up. Try turning it (not shaking) to test how it may move in transit!

Ensure the drive is properly secured in the box and does not feel loosely fitted. 

Make sure the box is thoroughly taped shut and the hard drive & documentation is properly sealed inside. 

Double-check the proper address to our facilities is clearly labeled and the package is ready for shipping! 

How to Package and Ship a Hard Drive for Data Recovery Services

How to Package and Ship a Small Data Storage Device

Prior to sending out your data, make sure to eSign the Terms of Service (emailed to you) and place a note with your case ID in the box. We also advise putting a fragile label on the box if available.

Ensure the storage device is protected by electrostatic shock by placing it into an anti-static bag. These can be purchased at your local Staples, Walmart, or office supply store.

This is the most important step. The storage device should be properly packed with no space between the device and the box. You can use bubble wrap, or anything that will act as a cushion to pack the storage device securely. There should be no movement at all in the box before sealing it up. Try turning it (not shaking) to test how it may move in transit!

Ensure the device is properly secured in the box and does not feel loosely fitted. 

Make sure the box is thoroughly taped shut and the storage device & documentation is properly sealed inside. 

Double-check the proper address to our facilities is clearly labeled and the package is ready for shipping! 

How to Package and Ship a Small Storage Device